An operating model breaks down strategy into activities. It does this across 6 elements:

Process

• For new or rewritten processes, there is a definition of high-level activities
• For existing processes, there is a change impact assessment based on the as-is process flow
• Swimlane process flow diagram created where required for new or modified processes
• L3 process ownership assigned
• Process Library structure defined

KPI’s

• Critical success factors / high-level KPI types identified
• High-level KPI types identified and linked to the overall process
• Many KPIs will be driven and defined by the new technology stack

Technology

• Technology capabilities identified to underpin the process design
• Functionality required is defined and identified
• Systems and applications documented against process activities

Partners & Alliances

• Partners and Alliances Identified to Underpin Capabilities
• Identified partners and alliances
• List of partners and impacts