The best process is no process, but that requires an unrealistic level of cross-functional trust, common priotisation and efficiency. Therefore, processes are necessary and often a small number of end-to-end processes drive the majority of activity in a business; for example, Lead-to-Cash.

This approach is not a replacement for proper process redesign but, in a resource constrained environment, this offers a fast approach to identify where improvements will make the most business impact.

• Process framework questions
  • A good process is proven through its execution, and this is where good design and enablement play critical roles.
• Process execution excellence questions
  • To rapidly assess process improvement areas, this simple framework helps evaluate process maturity and execution excellence. The intention is to limit the time spent on the diagnostic phase and move to process improvement activities.

Process maturity assessment framework

How to use the framework?

• Pick a process to assess, preferably an end-to-end process and do a detailed walkthough of the process steps
• Play 'process bingo' and score the process against the framework listed above
• Produce a quick assessment of the 'as-is' score and then repeat for all core processes

Rapid process maturity framework example

• Develop a priority for 'to-be' process improvement plan and determine what level of framework maturity to achieve within 12 months

Process excellence maturity journey

Consultancy rating: 5/5